Searching for Knowledge Entries

In large knowledge databases, a sought-after element cannot always be found directly. The Open-Xchange web interface therefore makes a simple tool available to you to search for a certain knowledge entry. To use this, click on the Search tab in the Knowledge module.   In the text field in the first position you have the possibility of entering the desired search text. The use of wildcards is allowed here.   If you want, moreover, you can enter multiple terms in the text field. In this case, you must specify how the corresponding terms are to be accounted for in the search via the three checkboxes listed below. The following three different options are thereby available for you to choose:  

  1. Result has to contain all search pattern (AND operator)

  2. Result has to contain one search pattern (OR operator)

  3. Search for complete String (exact input - without Wildcards)

Continuing, you must set the positions where the given search string or terms are to be searched for. Via the In Attribute list field you can set whether the title or the description of the knowledge entries, or both attributes, are to be incorporated into the search. Optionally, you can, via selection of an appropriate category, gain different search results. If you have entered a category as well as a search term, then the search for knowledge entries will be limited to those results that meet one of the two search criteria. By selecting a category, no additional limitation on the search terms will occur.

Figure 8.9. Searching for Knowledge Entries using the Magic Bar

Searching for Knowledge Entries using the Magic Bar

Administering permissions

Please be aware that notes are subject to a different system for administering permissions. You can store private notes here and attach them to a public knowledge entry, but only you can see these notes.

Figure 8.10. The Results of a Search for Knowledge Entries

The Results of a Search for Knowledge Entries