Table of Contents
1. General questions | |
Q: |
Where can I find my personal data and settings? |
A: |
You can customize the following data and settings:
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Q: |
How can I change my password? |
A: |
In order to change your password, click on User data square in the Portal app. Learn more from this instruction. in the |
Q: |
Why can particular buttons or input fields not be found? |
A: |
If certain buttons or input fields are not visible it can be due to the following reasons:
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Q: |
How am I notified about new E-Mails or appointment invitations? |
A: |
If there are new E-Mails or appointment notifications, the Unread Badge icon
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Q: |
How can I read current messages from social networks or news pages? |
A: |
In the Portal app you can read current messages from your social networks or from news pages or view photos of specific web pages by adding squares with news widgets. |
2. Questions about E-Mails and contacts | |
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Q: |
How can I send an E-Mail to multiple addresses at once? |
A: |
To send an E-Mail to multiple recipients at once, you can choose from the following options:
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Q: |
What is the purpose of the input fields and ? |
A: |
Recipients entered in the input fields or can be viewed by all other recipients entered in the input fields or . Recipients entered in the input field cannot be viewed by other recipients entered in the input fields , or . In practice, this means:
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Q: |
I regularly send E-Mails with identical or similar content. How can I speed up this process? |
A: |
Make use of the ability to save E-Mails as drafts. Information can be found in ???TITLE???. |
Q: |
Can I e.g. access E-Mails sent to my Google Mail account? |
A: |
For many E-Mail service providers you can set up external E-Mail accounts, e.g. for Google Mail. You only need your account data for the respective provider. As soon as you set up the external E-Mail account you have access to the E-Mails from within the folder tree. Information can be found in ???TITLE???. |
Q: |
How can I automatically forward E-Mails to my replacement? |
A: |
Enable the function Auto Forward in the settings. Information can be found in ???TITLE???. |
Q: |
How to keep the overview over my E-Mail accounts inboxes?? |
A: |
Use Unified Mail to display the inboxes of multiple E-Mail accounts in a central folder. Information can be found in ???TITLE???. |
Q: |
How can I use the contacts from my social networks? |
A: |
You can use the contacts from your social networks like Facebook, LinkedIn or Xing by subscribing to the contacts. Information can be found in Subscribing to data. |
3. Questions about tasks, calendars, and appointments | |
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Q: |
When should I use a task and when should I use an appointment? |
A: |
Whether it is best to use an appointment or a task can be determined based on the following criteria:
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Q: |
How can I create a task from an E-Mail? |
A: |
Use the Reminder function in the display area of the E-Mail app. More information can be found in ???TITLE???. |
Q: |
How can I organize another person's appointments as a representative? |
A: |
Ask the other person to share a calendar folder with write permissions. Then enter this person's appointments in the shared folder. The other person will be displayed as the organizer of the appointments. |
Q: |
How do I use the availability function, e.g. Free, Busy, Absent etc? |
A: |
If you want to avoid conflicts when creating appointments, use the availability Free. All other availabilities cause conflict messages for overlapping appointments. |
Q: |
How do I use the calendar recurrence settings? |
A: |
Example 1: An appointment should take place each second day. It should start on 07-01-2013. The appointment should take place five times.
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Example 2: An appointment should take place each Tuesday and Friday. It should start on 08-01-2013.
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Example 3: An appointment should take place every second Wednesday. It should start on 09-01-2013. The last appointment should be on 27-03-2013.
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Example 4: An appointment should take place on the first Monday of a month. It should start on 04-02-2013. The appointment should take place twelve times.
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Example 5: An appointment should take place each year on the last Friday in November. It should start on 29-11-2013.
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Q: |
How to find free times when creating appointments? |
A: |
Click on |
4. Questions about data organization and team work | |
Q: |
How can I make certain contacts available to my external partners? |
A: |
You can also give external partners access to your groupware address books' contacts or to your social networks' contacts like LinkedIn. To do this proceed as follows:
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Q: |
How can I share specific documents with my external partners? |
A: |
You can share the contents of documents folders with external partners. You can proceed as follows:
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Q: |
I want to share a folder with other users. Which permissions do I have to set? |
A: |
Example 1: A user should be allowed to see the objects in a folder, but should not be allowed to modify or delete them. The user should not be allowed to create new objects. Settings:
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Example 2: A user should be allowed to see the objects in a folder, but should not be allowed to modify or delete them. The user should be allowed to create and edit objects.
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Example 3: A user should not be allowed to see the objects in a folder. The user should be allowed to create and edit new objects though.
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Example 4: A user should be allowed to see and edit all objects. The user should be allowed to create and edit subfolders and own objects.
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Example 5: A user should have all permissions. The user should be allowed to grant permissions to other users.
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